Think about this regarding your people: "Fit the machine to the pilot, not the other way around."
Don't try to mold your team members to your metrics. Your job as a leader is to pay attention to your people and, moreover, to what they do best. That will make them more engaged and, therefore, more productive.
👋 Hello everyone,
Here are a couple of posts you might have missed:
📚 Book Summary:
This week's book is "Nine Lies about Work" by Marcus Buckingham and Ashley Goodall.
This book provides great information about how some organizations and the way they provide feedback. It also contains good guidance on how to be better at discussing performance, how it affects people, and what you should concentrate on. For many, feedback becomes an afterthought—this is a good book to bring this leadership skill back into focus.
One of my favorite take away from the book is this:
"Define the outcomes you want from your team and its members, and then look at each person's strength signs to figure out how each person can reach those outcomes most efficiently, most amazingly, most creatively, and most joyfully. The moment you realize that you're in the outcome business is the moment you turn each person's uniqueness from a bug into a feature."
✅ Actionable advice:
Also, from the book: "For team members, nothing is more believable and thus more powerful than you sharing what you saw and how it made you feel. Or what it made you think. Or what it caused you to realize. These are your reactions, and when you share them with specificity and detail, you aren't judging or rating. You are simply reflecting on the unique "dent" that person makes in the world as seen through one person's eyes—yours."
🧠 5 things I'm thinking about (April 12, 2024)
1.Being educated on the Microsoft platform
2.Product Closed Loop
3.Platform and AP discussions
4.CTS Quarterly Business Review
5.Customer Success Identify Expansion
Reading "How to Make Good Decisions" by Iain King
Keep reading on, and have a great week!