From this week's book:
"Good management is largely a matter of love. Or if you're uncomfortable with that word, call it caring because proper management involves caring for people, not manipulating them." ~ James Autry.
👋 Hello everyone,
Here are a couple of posts you might have missed:
📚 Book Summary:
This week's book is "Excellence Wins" by Horst Schulze.
You should read this book if you are looking for the operational model for one of the world's most famous hotels. Co-founder Horst Schulze lays out his blueprint for running the operations at Ritz-Carlton Hotel Company. He shares his vision, customer service culture, and practical leadership methods. He shows you how to hire and inspire employees, and measure the results.
One of my favorite take away from the book is this:
"Employees yearn for the happiness of fulfillment. Yes, they need a paycheck. But deeper than that, they want to be able to say they have done something excellent. They don't just want to grind through five (or six) days every week being miserable so they can be happy on the weekend. They seek to combine happiness with earning a livelihood."
✅ Actionable advice:
In the book, Horst Schulze tells how he invites his employees to own and help write the department's objectives and that the leader's role is to help the employees achieve those objectives. This aligns with Gary Vaynerchuk's vision of flipping the organizational chart upside down, where the leader's job is to support the employees from the bottom.
🧠 5 things I'm thinking about (April 5, 2024)
1.Presenting Q1 Enablement results
2.Getting ready to launch Expansion Contest
3.Compensation conversations
4.Interviewing candidates for Civil 3D position
5.Have the world's best team members
Have a great week!